Problem after moving site to ISP hosting

kmanning · Post by **kmanning** » Sat Nov 14, 2015 12:37 am

I am having a problem with PHPMaker 12.04

I have designed my site, and it works fine locally using XAMMP but when I copy it to my hosting provider into a subdirectory called Management I get the error below:-

Unable to load user level from config file: /home/sites/lowlandrescue.org/public_html/ALSAR_Register/{EA702EE0-2E4B-4E74-A90B-073B350F2C1E}.xml

(public_html is the root)

The correct path should be:-

/home/sites/lowlandrescue.org/public_html/Management/ALSAR_Register/{EA702EE0-2E4B-4E74-A90B-073B350F2C1E}.xml

Is this a bug with PHPMaker? Or is there something I missed somewhere? How can I fix it? It seems to work fine at home on XAMPP.

Many thanks in advance.

Kris

Post by **Webmaster** » Sat Nov 14, 2015 9:39 am

Please make sure that you have uploaded all files and folders when you upload the site.

kmanning · Post by **kmanning** » Sun Nov 15, 2015 2:58 am

I had done that, however the email from your support team provided me with the answer, to make my application root and destination folder the same. Then everything worked fine.

Thanks.

K

afandiphd2 · Post by **afandiphd2** » Sun Feb 26, 2017 9:14 am

Hi Kmanning, I got the same problem while on the web
Could you please advise me what is your application root and destination folder?. TQ

is it root > public_html
destination folder ..> public_html/yourdirectory

mobhar · Post by **mobhar** » Mon Feb 27, 2017 9:17 am

Usually and for simplicity, the "Application root folder" and "Destination folder" should be the same. It depends on how you define your website on the hosting provider.