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I am having a problem with PHPMaker 12.04

I have designed my site, and it works fine locally using XAMMP but when I copy it to my hosting provider into a subdirectory called Management I get the error below:-

Unable to load user level from config file: /home/sites/lowlandrescue.org/public_html/ALSAR_Register/{EA702EE0-2E4B-4E74-A90B-073B350F2C1E}.xml

(public_html is the root)

The correct path should be:-

/home/sites/lowlandrescue.org/public_html/Management/ALSAR_Register/{EA702EE0-2E4B-4E74-A90B-073B350F2C1E}.xml

Is this a bug with PHPMaker? Or is there something I missed somewhere? How can I fix it? It seems to work fine at home on XAMPP.

Many thanks in advance.

Kris

Please make sure that you have uploaded all files and folders when you upload the site.

I had done that, however the email from your support team provided me with the answer, to make my application root and destination folder the same. Then everything worked fine.

Thanks.

K

Hi Kmanning, I got the same problem while on the web
Could you please advise me what is your application root and destination folder?. TQ

is it root > public_html
destination folder ..> public_html/yourdirectory

Usually and for simplicity, the "Application root folder" and "Destination folder" should be the same. It depends on how you define your website on the hosting provider.